Question: In the case study above, Bo Olson narrated that : You walk out of a conference room and youll see a grown man covering his
In the case study above, Bo Olson narrated that : You walk out of a conference room and youll see a grown man covering his face, he said. Nearly every person I worked with; I saw cry at their desk. This is a clear sign of how unhappy and demotivated employees of Amazon were. Karabo is a newly appointed Human Resource Manager at Amazon, he has been given a task to ensure that employees are highly motivated and that employees adhere to company policies. Karabo has approached you for assistance on few aspects of his task at hand, Advise him on the following: i. Explain to him why negative reinforcement is not always the best approach to motivate in coaching and mentoring? (10 Marks) ii. Describe tactics of both positive reinforcement and negative reinforcement that Karabo should use as part of top management to ensure that staff members achieve the objectives set for them. (15 marks) iii. Karabo and the training director at Amazon will be providing weekly and monthly staff training in different departments at Amazon. Discuss fully how they would evaluate a training seminar that ran for a week. In your explanation, indicate how you would determine whether the training was successful using appropriate model of training evaluation. (20 marks)
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