Question: In the context of process management, _ _ _ _ _ is the activity of ensuring conformance to the requirements and taking corrective action when

In the context of process management,

_____

is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance, whereas

_____

implies enhancing performance

Question

5

Answer

.

Control, improvement

.

Performance, innovation

.

Inspection, anticipation

.

Standardization, customization

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