Question: In the course we covered two different approaches to process improvement: one proposed by Steven Alter, and a second proposed by Paul Harmon. Compare and

In the course we covered two different approaches to process improvement: one proposed by Steven Alter, and a second proposed by Paul Harmon. Compare and contrast each including how one characterizes AS-IS and TO-BE states and criteria/rules-of-thumb for identifying process improvement opportunities. Which do you find more useful and why?

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