Question: In the customer retention formula, CR represents O a . percent chance of retaining a customer one year to the next. b . likelihood the

In the customer retention formula, CR represents
O a. percent chance of retaining a customer one year to the next.
b. likelihood the customer will repurchase from the same business.
c. the rate at which the customer will share negative feedback with others.
d. length of time (years) customer does business with the company

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