In the Focus on Rooms Divison article (Pearson Education, Chapter 3), Charlie Adams provides tips for a hotel's success in fulfilling the company's promise to each guest Match the tip to the appropriate department Multi-tasking becomes an art form in this department. A Front Desk v This department is a great place to start a lodging career because it's the best B. Housekeeping training ground for future lodging managers. Reservations v In this department, it is critical to truly "listen" to guests in order to match their requests to hotel services D Concierge Ev v In this department, the ability to develop a vast network of connections throughout the hospitality community in the hotel's area is essential to serve guests