In the following comany, please help me to create a visioning statement keeping in mind the concept the following concept: Regardless of system category, envisioning creates a short, high$-$level document that describes the three most basic

characteristics of a systems solution:

$$ The business problem or opportunity to be addressed by the system

$$ The features needed in the systems solution

$$ The anticipated business benefits from the systems solution

Rogue Enterprises, llc is a mail order company which markets a variety of consumer items. They are expanding and urgently need assistance to manage the administration of sales order processing.

Sales & Marketing, who are responsible for sending out catalogues to previous and prospective customers, and for advertising

Accounting, who are responsible for accounts receivables, accounts payables, inventory and preparing financial reports

Sales Orders processing, who are responsible for receiving and coordinating in$-$coming customer orders.

Dispatch$/$Shipping$/$Receiving$,$ who are responsible for picking, packing and shipping out fulfilled orders to the customers. Dispatch$/$Shipping is also responsible for Receiving Goods from our suppliers and putting them away in the warehouse.

Purchasing, who are responsible for purchasing new stock$/$materials

There are $27$ people in the organization, spread amongst the various departments. Each department reports to a manager who manages the personnel in their department. See Patricia Barlow$$s letter for more information.

The nature of the business of Rogue seems to be fairly straightforward. Essentially, they receive sales orders for items by mail, phone or fax. Payment may be made by credit card, money order or check. Orders received in the mail may be paid by any method. Orders received by phone or fax may only use a credit card. No other payment methods are acceptable.

Customers may choose between several delivery methods. The most basic delivery is by USPS mail, and a standard fee for postage, packing and insurance $($PPI$)$ is charged $($see order form for details$).$ Express delivery is available in the US at an additional charge. Foreign orders pay an additional surcharge. Heavy orders must be delivered by UPS Ground, at an additional charge.

Order Processing

There are several order processing clerks who handle the incoming orders. All orders MUST be put on an official RE order form before they can be processed. This requires the Order Entry clerk to re$-$write an incoming order on an official RE Order Form if the customer does not use an official form, or if it the form they provide is filled out incorrectly.

Orders received by mail are opened, and checked. The Clerk ensures the order has complete information. The products$/$items are validated with the product$/$item catalog, the prices listed are checked against a current price list, and the totals are checked to see they are correctly added. If payment is by check, the amount is verified to match the total. Once the clerk has finished checking the in$-$coming order, they will re$-$write the information on to an official RE Order form if necessary. They will then initial the form and stamp it with a date stamp $($In the $$checked$$ area$).$ The original customer order form $($if available$)$ is attached to the back of the official RE order form. If the order is ready to go it is then placed in the $$Valid Orders$$ tray. Any orders that are incorrect in any way are placed in the $$Questions$$ tray with a note on what is to be determined.

Customer Orders received by fax are processed in much the same way as in$-$coming mail orders, and end up in either the $$Valid Orders$$ tray or the $$Questions$$ tray. The Faxed order is attached to the official RE order if one had to be written out.

If a telephone order is received, the clerk fills in an official OE order form while on the phone with the customer, and places it in the $$Valid Orders$$ tray $($there should be no errors on telephone orders!$).$ The order is marked as being a telephone order. These are understood to not have an attachment on the official RE order, since there is no incoming paperwork.

There is a clerk role with the sole responsibility to follow up on the $$Questions$$ tray items. The customer may be contacted, pricing may be updated, etc. When the problem is sorted out, the order can be processed in the normal way again, with the goal of ending up in the $$Valid Orders$$ tray. Occasionally an order can not be accepted, and these orders must be followed up with the customer. They are placed in a $$Cancel Orders$$ tray along with all of the documentation to$-$date, and the department manager determines the best way to communicate with the customer.