Question: In the following process, B1 B2 B3 Step B1 B2 B3 B4 Time (min) 7 10 7 5 B4 each customer must pass 4

In the following process, B1 B2 B3 Step B1 B2 B3 B4

In the following process, B1 B2 B3 Step B1 B2 B3 B4 Time (min) 7 10 7 5 B4 each customer must pass 4 steps to complete the service: B1, B2, B3, B4. There is 1 server at each of B1, B3, and B4. There are 2 servers at B2 providing exactly the same service. The values below indicate the minutes each step takes. The capacity of this process is customers per hour. Round your answer to the nearest whole number if necessary.

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