In the learning activity, you practiced with the POLC functions of management, originally conceived by Henri Fayol in the early 20th century. The basic management functions have not changed much since then as they comprise the planning, organizing, leading, and controlling functions with which managers should be proficient. How these functions are performed has changed over time with the advent of technology, the evolution of the global economy, and changes in the workplace. Based on your reading, respond to the following questions concerning two of these functions.

• Based on the GM job descriptions, explain which of the duties would be most important for the planning and controlling functions of a full-service hotels GM. Explain why.

• How should the GM of a property apply the team-building steps from the reading to a propertys department they want to operate more as a team?