Question: In the lecture for Chapter 3 , Dr . Jarvis discussed several reasons why services matter. Which of the following is one of those reasons?
In the lecture for Chapter Dr Jarvis discussed several reasons why services matter. Which of the following is one of those reasons?
Multiple Choice
The service sector makes up the biggest: percentage of both the US and world economies, and it is still growing dramatically
Manufacturing firms can use services as a differentiation strategy in competitive markets
Customer satisfaction and loyalty are driven by service excellence
Services can provide high profit margins and growth potential for a firm
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