In the LinkedIn Learning module, Service Metrics for Customer Service, it is said that there are 5

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In the LinkedIn Learning module, Service Metrics for Customer Service, it is said that there are 5 realities that create the need for effective metrics. Discuss the following two, and provide 2 key points for each.

1. Customer expectations are evolving rapidly

2. Metrics tend to strongly influence employee behavior

Related Book For answer-question

Management And Organisational Behaviour

ISBN: 9780273688761

7th Edition

Authors: Laurie Mullins

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Posted Date: Nov 01, 2023 08:00 AM

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In the LinkedIn Learning module, Service Metrics for Customer Service, it is said that there are 5

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I can discuss two of the realities mentioned in the LinkedIn Learning module Service Metrics for Cus... View the full answer

Management And Organisational Behaviour

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