Question: In the LinkedIn Learning training module, Service Metrics for Customer Service, Former CEO of GE , Jack Welch, once concluded there are only three measurements

In the LinkedIn Learning training module, "Service Metrics for Customer Service", Former CEO of GE

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Jack Welch, once concluded there are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow.How does employee engagement affect customer satisfaction and cash flow?Provide an example.

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