In the lodging segment of the hospitality industry, many hoteliers allow front desk and night audit staff to use their own judgment when deciding whether to reduce room rates to ensure room sales to call-in or walk-in customers. As an RM, what specific training regarding prices and value do you believe such staff members should have to aid them in making good decisions regarding the prices they quote? Who within a lodging organization do you believe should be responsible for providing that training?

Answer rating: 100% (QA)

The staff should know the minimum they can sell the room at without creating a deficie... View the full answer