In the plural form model, the ___________ process may lead to incremental increase in performance standards for the entire chain.

a. modeling

b. ratcheting

c. socialization

d. mutual learning

Which of the following mechanisms is the best way to retain memory inside an organization?

		a. incentivizing employees on the basis of salary
		b. incentivizing employees on the basis of commission
		c. assigning employees to work in teams as much as possible
		d. incentivizing employees through salary, sales commission, and customer satisfaction
		e. none of the above