In the preceding article by Kluse$(2009),$ we looked at two case studies of government departments in the United States of America where Total Quality Management was implemented. For your reflection this week, you are required to identify a public sector organisation of your choice in South Africa that has implemented Total Quality Management and provide discuss the following:

A brief summary of the selected organisation

The TQM implementation strategy

Your view of the level of success that the organisation$$has had in implementing TQM$.$ Provide justification for this viewpoint