Question: In the service - system design matrix, a face - to - face total customization service encounter is expected to have which of the following?

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?
Multiple Choice
Low sales opportunity
High process efficiency
Low degree of customer/server contact
High production efficiency
Using the assembly-line balancing procedure, which of the following is the required cycle time in minutes per unit if the daily production time is 480 minutes and the required daily output is 50 units?
Multiple Choice
480
50
Cannot be determined from the information given
0.104
9.6

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