Question: In this activity, you will create and design an outlinefor a hospitality leadership guidebook chapterto assist hospitality organization managers in becoming more effective leaders. Choose

In this activity, you will create and design an outlinefor a hospitality leadership guidebook chapterto assist hospitality organization managers in becoming more effective leaders. Choose a training program topic from the list below and build a training program based on your topic: Teamwork in the Hospitality Industry Service Behavior Expectations while interacting with guests How to WOW your guest Handling Guest Complaints Create a list of at least the objectives to be accomplished from the training of your choice. List the set of at least 5 skills you expect a new associate to acquire after completing the training program you have chosen with explanations. Provide a list of at least 10 criteria you will apply to measure the results of the training program 3 months after the training with explanations. You can reference Chapter 6, pages 189,190-205, and 206-208 to review training principles, types of training and methods, and tools to measure training effectiveness.

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!