Question: In this activity, you will create and design an outlinefor a hospitality leadership guidebook chapterto assist hospitality organization managers in becoming more effective leaders. Choose
In this activity, you will create and design an outlinefor a hospitality leadership guidebook chapterto assist hospitality organization managers in becoming more effective leaders. Choose a training program topic from the list below and build a training program based on your topic: Teamwork in the Hospitality Industry Service Behavior Expectations while interacting with guests How to WOW your guest Handling Guest Complaints Create a list of at least the objectives to be accomplished from the training of your choice. List the set of at least 5 skills you expect a new associate to acquire after completing the training program you have chosen with explanations. Provide a list of at least 10 criteria you will apply to measure the results of the training program 3 months after the training with explanations. You can reference Chapter 6, pages 189,190-205, and 206-208 to review training principles, types of training and methods, and tools to measure training effectiveness.
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