In this assessment, you will analyze a negative service interaction you have had as a customer, align it against their organization image. Finally, you will create a customer service training program specific to the problems you have identified and their organization image. 1. Description of Negative Service Interaction Experience Step 1: Think of a company or business in which you have had a negative service interaction Later, you will need to research the organizational identity and image of this company, so you should try to think of something that is well known and researchable. Step 2: Write a brief description of your experience 2. Organizational Image Step 1: Research the company for their organizational image