: In this Assignment you will identify major elements of high-reliability organizations providing long-term care. According to the Baldrige Performance Excellence Program (MBNQA), the criteria are as follows: Leadership Strategic planning Customer and market focus Measurement, analysis, and knowledge management Human resource focus Process management Business/organizational performance results Using the Highly Reliable Organization Matrix located in this weeks Learning Resources, complete the matrix by typing in the elements which meet the criteria in rows and columns.

Describe each element briefly, give an example as to how this can be met in a long-term care facility, and explain the expected impact on patient care. Based on the results of the Highly Reliable Organization Matrix, write a 1- to 2-page executive summary to the board of directors of the long-term care organization, describing elements that meet the criteria from the matrix and how any missing elements of the criteria for excellence can be met.

AutoSave On Fab e lw= Copy of 192c60ecf40b5b6b078cc8cfdedb0388 - Last Modified: 2m ago Search File Home Insert Page Layout Formulas Data Review View Help Acrobat Table Design Cut Calibri 12 A = == General Normal Normal Bad A A Wrap Text Merge & Center - AutoSu Fill Clear Paste L6 Copy Format Painter Clipboard BIU $ % 8-23 Good Neutral Insert Delete Format Conditional Format as Formatting Table Font Alignment Number Styles Cells D Highly Reliable Organization Matrix Criteria for Performance Excellence* Inpatient Skilled Nursing Ambulatory Care > Public Hospitals Private/Not for Profit Leadership Strategic planning Customer and market focus Measurement, analysis, and knowledge management Human resource focus Example: The staffing ratio of nurses to patients is lower in highly reliable health care organizations. Process management Business/organizational performance results 14 * Reference: Malcolm Baldrige National Quality Award (MBNQA)