In this case study, you will share your knowledge of quality management. Quality, or lack of quality, affects the entire organizationfrom supplier to customer and from product design to maintenance. Improvements in quality help firms increase sales and reduce costs, both of which can increase profitability.

Using the definitions of quality in the textbook and quality tools, discuss how the organization that you work for, associate with, or are familiar with could implement quality tools for either product or service quality improvements. Be sure to recommend specific opportunities that represent measurable characteristics, not just conceptual improvements.