In this exercise, imagine you are working as a Customer Relation Executive working

A customer writes you a letter of complaint about his or her negative experience with your company. The customer's earlier email inquiry to your company was not responded to, and when the customer called to inquire, he/she was transferred to different lines and was not politely but rudely entertained.

Draft an apology letter to this customer.

Use Fully Block and Open Punctuation layout and apply 4 point plan.