in this scenario: For this exercise, ask your "client" if they would be willing to role-play a crisis situation where you have been called to intervene as a crisis intervention worker

• To facilitate the role-play, offer the following scenarios:
  • Hearing voices telling them the FBI is after them
  • A manic episode
  • Feeling suicidal
  • A mental health crisis of their choosing
• To help make this more authentic, tell them to not reveal their chosen crisis
• Give them as much time as needed to think about the scenario and how they are going to act it out
• When your client is ready, begin the role-play by letting the client know that you are a crisis intervention worker who was called to respond to a crisis situation
  • Ask them about what is going on
    • assess the crisis; assess their safety; assess if they can remain safe or if more intervention is needed
  • Be mindful of your tone
  • Convey empathy
  • Maintain a calm and patient demeanor
  • Use some of the new skills in your toolkit
    • Active Listening
    • OARS
    • Scaling Questions
    • Exception Finding
  • End the role play when a clear safety plan is in place
  • Ask for feedback on your de-escalation skills
• In yourcase note, discuss: 1) what skills seemed to work; 2) how did you implement them; 3) what kind of feedback did you receive