In this scenario, multiple issues have now developed. In addition to the initial issue regarding the Fontana triplets' admission, you now need to navigate Shania$$s feeling of being deceived by Wilbur, because of him telling people about the issue, and what resulted from Chase$$s biased intervention.

Write a report with recommendations for how to best resolve the dispute. Address the following in your report, incorporating faculty feedback from your Week $4$ assignment:

Identify outstanding issues from Shania and Chase$$s transcript from Part $1$ that need to be resolved and how they can best be resolved.

Discuss mediation strategies, processes, targeted techniques, and sentence structures you have learned that will support your mediation recommendations.

Develop a plan of action for conducting a second mediation with Wilbur and Shania. Consider the mediation principles that you noticed were perhaps neglected or practiced incorrectly during the unsuccessful negotiation and mediation. Include the following information in your action plan:

Identify a procedure you will adopt.

Discuss how you will prepare for the mediation session.

Identify the techniques you plan to use to facilitate the session and how it will be structured.

Propose the content that will be covered in the mediation, including the issues you will discuss to facilitate better communication practices between Wilbur and Shania.

Determine how you will enforce neutrality and overcome bias, while remaining empathetic to the needs, interests, and concerns of each person.