In this scenario, you will evaluate the patient experience with the facility from appointment scheduling through the visit with the staff and physicians. The patient experience evaluation elements include clinical, process, and environmental elements.

Based on this information, you will recommend operational changes, if appropriate:

1. Create a flow chart that outlines the existing appointment scheduling process through the visit with the BRHS staff and physicians.

2. Describe evidence-based operational changes you would be recommending for the BRHS patient experience. Outline what key performance indicators (KPIs) will be used for measuring your recommended operational changes impact.

3. Based on each recommendation, prepare a plan for implementation that includes a timeline, estimated cost, and anticipated return on investment.

4. Create a modified flow chart that outlines recommended changes to the existing appointment scheduling process through the visit with the BRHS staff and physicians based on your changes in Question 2.