In this section, there are 20 questions or statements. Each question or statement is followed by four alternatives (A, B, C, & D) out of which only one is correct. Choose the letter corresponding to your choice.

1- ________ refers to doing the work activities that will help the organization reach its goals. *

a- Feedback

b- Efficiency

c- Investigation

d Effectiveness

2- ________ is a business organization owned and controlled by one person. *

a- Silent ownership

b- Sole trader

c- Enterprise

d- Partnership

3- A ________ refers to the method used to communicate such as the business letter or e-mail. *

a- Lab

b- Medium

c- Transmission

d- Note

4- The ________ shows the number of employees each manager has authority or control over. *

a- Chain of command

b- Organizational memo

c- Strategic plan

d- Span of control

5- The public listing and issue of new shares for sale in a company is called ________. *

a- Citation

b- Flotation

c- Debit

d- Initiation

6- Information and messages passed between people who own or work in the same organization, this is a ________. *

a- None of these

b- Visual communication

c- Written communication

d- Internal communication

7- ________ refers to the transfer of tasks and responsibilities from senior managers to more junior managers and other employees in the chain of command. *

a- Speculation

b- Coordination

c- Delegation

d- Cooperation

8- Trade liberalization involves removing _______ to trade between different countries. *

a- Structures

b- Protection

c- Embargo

d- Barriers

9- When the departments are organized by ________, they may specialize in particular tasks such as production, sales, human resourcesetc. *

a- Main product groups

b- Major region

c- Main customer groups

d- Key Functions

10- _______ involves the use of trade barriers by governments to restrict international market access and competition. *

a- Trade liberalization

b- Tariffs

c- WTO

d- Protectionism

11- Departments within an organization are functionally ________. *

a- Individualistic

b- Independent

c- Interdependent

d- Impartial

12- Each type of business organization can be distinguished from others by looking at who owns it, who controls it, who is responsible for any losses, and ________. *

a- Who are the customers

b- How it is skillful

c- How it is financed

d- Who are the suppliers

13- All of the following are examples of communication with the customers, except ________. *

a- Arranging a meeting for senior managers to discuss a business strategy

b- Responding to customer complaints face to face

c- Arranging a delivery date over the phone

d- Advertising products and prices on posters

14- A ________ has one or more shareholders but will only sell shares to people known to the existing shareholders. *

a- Private limited company

b- Public limited company

c- Private agencies

d- Public corporation

15- Which of the following questions does not belong to the organizational structure? *

a- Who specializes in which tasks?

b- What are the organizational goals?

c- Who is in charge of whom?

d- Who is responsible for making decisions?

16- A ________ is a firm that has business operations in more than one country will usually have its operations based in its country of origin. *

a- National company

b- Local company

c- Domestic company

d- Multinational company

17- In a ________ authority, responsibility and decision making are concentrated at the top of the chain of command. *

a- Centralized organization

b- Tall organization

c- Decentralized organization

d- None of the above

18- Each share purchased in a company receives a share of its profit after any taxes on those profits have been paid. This payment is called ________. *

a- Surplus

b- Proportion

c- Dividend

d- Bonus

19- A ________ provides money to the partnership in return for a share of the profits, but will not be involved in the management of the organization. *

a- Active partner

b- Managing partners

c- Nominated partners

d- Silent partner

20- A business organization with a tall structure has a ________ chain of command, and ________ span of control. *

a- Long; narrow

b- Short; narrow

c- Long; wide

d- Short; wide