Question: In user testing, what are 3 things a facilitator or observer should NOT do during this procedure? Ask clarification questions Tell the user how to

In user testing, what are

3

things a facilitator or observer should NOT do during this procedure? Ask clarification questions Tell the user how to solve the user task Quietly take notes about the user's body language and verbalizations Tell the user the specific website or product to be tested Remain totally neutral during the test Express any opinions about the software, test or user Provide any information about the tasks aside from the prepared task instructions

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