Question: In week #3, a need for a process improvement plan for Community Hospital was identified. The HIM department brainstormed ideas to solve the increased discharge

In week #3, a need for a process improvement plan for Community Hospital was identified. The HIM department brainstormed ideas to solve the increased discharge not final bill rate (DNFB), and created an affinity diagram. Focusing on this process improvement plan, identify the internal and external customers of the HIM department. What are their expectations? Create 5 survey questions to measure customer satisfaction

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