Question: In What great managers do , Buckingham emphasizes the importance of getting to know what makes each employee unique, and then finding ways to

In "What great managers do

, "

Buckingham emphasizes the importance of getting to know what makes each employee unique, and then finding ways to shape and build on those characteristics. How should managers go about gathering all of the necessary personal information about employees? What, in your experience, are the benefits and risks of this approach to managing others?

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