Question: in what ways can we change this environment? Select all that apply: a. provide workers with more autonomy b. develop sales incentive plans for employees

in what ways can we change this environment? Select all that apply: a. provide workers with more autonomy b. develop sales incentive plans for employees c. hire employees from dealerships d. bring in auto dealership consultants e. commit to training, and developing

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Be relaxed at the hips

Do not take criticism personally, even if it is meant to be personal.

2. To understand that as a general rule it takes about 3 minutes before the other part(s) have made up a 90% impression of you.