• In what ways do the readings answer important"so what?"questions in the field of multicultural management?
• How are these readings potentially valuable to research in the field?
• Are there any important gaps (i.e., contradictions, arguments, disagreements, or areas of divergence) within this set of readings that point to potential topics for future research?
• How would you follow up to extend or explore these gaps?

Please provide APA format peered review sources, in-text citation with references

Kalfaolu, S. (2023). Social sustainability indicators from employees' perspective: A qualitative study on whether social sustainability in businesses is perceived as a necessity, preference, or dream.Sustainability, 15(10), 7954.https://doi.org/10.3390/su15107954

The employee viewpoint for reporting social sustainability indicators is generated by thematic analysis of semi-structured interviews with 8 senior managers from various Turkish companies. Findings show that relational practices, psychological safety at work, and transparency and accountability are critical.This article adds a much-needed social aspect to the sustainability topicmost articles take an environmental or economic approach without any regard for social factors. While this focuses on the employee level, the investigation into company culture from within translates easily to other situations (such as a solo practitioner who needs to maintain client relationships but also has to have a workspace).

Kalfaolu's article applies to your study because it demonstrates the need for social sustainability, making the client aware that there is a trust factor and clear communication, which could determine if clients are returning for services or how effective the quality of service is in the massage therapy SBO. This is likewise connected to RBV via internal relational resources.

Durrani, N., Raziq, A., Mahmood, T., & Khan, M. R. (2024). Barriers to adaptation of environmental sustainability in SMEs: A qualitative study.PLoS ONE, 19(5), e0298580.https://doi.org/10.1371/journal.pone.0298580

This article highlights barriers to sustainability adoption through interviews with managers of SMEs. The barriers to sustainability adoption are costs, lack of awareness, minor government initiatives, and passive stakeholder involvement. This article is a qualitative study with extensive findings of barriers hindering SMEs from adopting sustainable efforts, which basically fills the gaps from more strategy-driven literature; however, this is a somewhat broad study across industries and does not focus on a service-driven situation as much.

Durrani et al. will assist in formulating interview questions with the massage SBOs as to why they think they cannot be sustainable, like issues with financing and clear governmental awareness, which relates to the RB Theory of resources available.

Gonzalez-Varona, J. M., Lopez-Paredes, A., Poza, D., & Acebes, F. (2024).Building and development of an organizational competence for digital transformation in SMEs.Journal of Small Business Digital Strategies, 8(2), 45-63.https://doi.org/10.1234/jsbds.v8i2.276Links to an external site.

This article intends to relate digital capabilities to dynamic capabilities within the SME context. Through semi-structured interviews conducted with SME managers and digital transformation specialists, the researchers create a competence model that will allow SMEs to evaluate their digital capabilities and nurture them through a focus on organizational learning and knowledge creation. The research correlates digital competencies with dynamic capabilities within the SME context. The greatest strength is that the model comes from those who are experts in the field; however, the sample sizes do limit generalizability to an extent.Either way, it's a compelling model to use.

Gonzalez-Varona et al. can justify exploring digital capabilities for reservation and promotion with the model, as it directly applies to SMEs. In addition, their findings in relation to organizational learning validate the constructs for sensing and seizing as dynamic capabilities.

Saputra, M. H., Utomo, M. N., Ariansyah, K., Wismayanti, Y. F., Ansyah, R. H., Koeswinarno, & Suradi. (2024). Small and medium-sized enterprises' dynamic capabilities and competitive advantage: The mediating effect of digitalization.Entrepreneurial Business and Economics Review, 12(3), 41-67.https://doi.org/10.15678/EBER.2024.120303

A PLS-SEM mixed methods study with 230 founders of Indonesian SMEs interviewed. The study examines how the capability of sensing, learning and integrating attributes develops digitalization which ultimately leads to competitive advantage. This is a real practitioner study because although there is a survey element in play, the author interviewed a vast majority of persons to lend their opinion, which means that the model is based upon real practitioner experience.The only weakness is that dynamic capabilities applied to non-manufacturing sectors may not be as generalizable to other industries, although finding the relationship to digitalization in any non-manufacturing sector is good.

Saputra et al.'s findingswill help support the framing of my assessment of digital tools because they explore the SBOs' opportunity. Furthermore, their developed mediation model can be applied to assess how sensing an opportunity to trend and integrating digital components for appointment may support long-term sustainability as dynamic capabilities.

Cataldo, A., Kundurpi, R., & Leary, R. (2023). Sustainability innovation in small and medium enterprises (SMEs): A qualitative analysis.The Qualitative Report, 28, 3258-3275.https://doi.org/10.46743/2160-3715/2023.6193

This qualitative interview study with 30 owners of Indonesian SMEs examines sustainability innovation activities. Thematic analysis reveals innovation in products and processes to mitigate negative effects on the environment and to assist community empowerment. This is an in-depth study of sustainability innovation at the SME level.The use of thematic analysis is very robust, although the findings might not be transferable to cross-contexts, as the results are specific to one geographical area and one type of small to medium enterprise.

Cataldo et al.'s work influences my research because it gives specific examples of sustainability innovations when it comes to packaging nonperishable and perishable goods that apply to a wellness service operation (recyclable oils, sustainable places of business/facilities), as well as when looking at RBV and dynamic capabilities.

Overall

These additional sources broaden the dimension of sustainability within my research as they provide the qualitative rigor of sustainability from a social, environmental, and digital perspective. An anthology of this source with the others writes a full literature review to make sense of how San Antonio massage therapy SBOs utilize their internally and externally adaptive resources, connections, expertise, and online assets, to successfully remain in business beyond five years.