Question: In which operations analysis step would you clearly state the performance gap of where the company wants to be in the future and establish the

In which operations analysis step would you clearly state the performance gap of where the company wants to be in the future and establish the steps to reduce or eliminate the gap? Data collection Recommendations Problem definition and planning Analysis

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The permanence rule: We tend to have more confidence in information that is of a more permanent nature than information that is of a temporary nature.

The official stamp rule: We tend to have more confidence in information that is exempt from the Freedom of Information Act than if the same information was made readily available.