In your needs analysis, you find out that Tom is a married father of two boys who play little league baseball $(8$ and $10$ years old$).$ He and his wife, Mary, have a busy schedule based on the fact they both work and their kids are heavily involved in sports. Tom typically attends four or five games each year and usually buys at the box office on game day. The family lives five miles from the stadium, and both parents work within one mile of the stadium. Family time is important to Tom, but equally important is how well his two sons perform in baseball. He played college baseball growing up and is an avid baseball fan. Mary does not care for baseball, but attends to be a part of important family activities.

Apply the SPET process to make the appropriate product recommendation for Tom.