Question: In your role as a consumer, think about a customer-centric company with which you now have a strong relationship and describe (with examples) how that

  1. In your role as a consumer, think about a customer-centric company with which you now have a strong relationship and describe (with examples) how that relationship positively impacts each of the following profitability metrics:
  • Increased cross-selling
  • Reduced process or transaction costs
  • Reduced customer attrition
  • Faster cycle times for processing purchases and other transactions
  • Higher customer satisfaction

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