Question: , Inc., is using acosts-of-quality approach to evaluate design engineering efforts for a new skateboard. Sherrisenior managers expect the engineering work to reduceappraisal, internalfailure, and
, Inc., is using acosts-of-quality approach to evaluate design engineering efforts for a new skateboard. Sherrisenior managers expect the engineering work to reduceappraisal, internalfailure, and external failure activities. The predicted reductions in activities over the2-year life of the skateboards follow. Also shown are the cost allocation rates for each activity. LOADING... (Click the icon to view theinformation.) DATA TABLE
| Predicted | ActivityCost | |
| Reductionin | AllocationRate | |
| Activity | ActivityUnits | PerUnit |
| Inspectionofincomingmaterials | 395 | $45 |
| Inspectionoffinishedgoods | 395 | 19 |
| Numberofdefectiveunits | ||
| discoveredin-house | 1,400 | 56 |
| Numberofdefectiveunits | ||
| discoveredbycustomers | 300 | 69 |
| Lostsalestodissatisfiedcustomers | 125 | 98 |
| 1. | Calculate the predicted quality cost savings from the design engineering work. |
| 2. | Sherrispent $105,000 on design engineering for the new skateboard. What is the net benefit of this"preventive" qualityactivity? |
| 3. | What major difficulty would Sherri's managers have in implementing thiscosts-of-quality approach? What alternative approach could they use to measure qualityimprovement? |
| 1. |
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