Question: incident and problem management Question 2 [6 marks] Outline the key players involved in the Service Knowledge Management process (6 marks) Question 3 [6 marks]

incident and problem management Question 2 [6

incident and problem management

Question 2 [6 marks] Outline the key players involved in the Service Knowledge Management process (6 marks) Question 3 [6 marks] Compare the roles of an Incident Manager to the roles of a Problem Manager (6 marks)

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