INCIDENT REPORT (10 marks)

You work as a General Manager at Elite PUBLISHING Ltd. which is a printing press that prints and distributes Physics board text books for the H.S.C. exam for the Education Ministry. Every year, for 10 years, ELITE has printed and distributed 25 lakh Physics Board exam books to schools all around Bangladesh. However, this year, there has been a delay in the printing and publication of these needed text books. There was a worker shortage at the printing press this year. You did not know how big the order would be for Physics books from the Ministry, so you did not arrange for enough paper and ink for printing. Additionally, out of your five printing machines, two broke down due to maintenance problems. Instead of 10,000 books a day, you could only prepare 2000 books daily. You missed the deadline, due to rainy weather the shipping of books to government schools went out late. H.S.C students of the Physics exam got their books one month before their H.S.C. exam. Students could not prepare for their exams properly. Now, you have been asked by the Education Ministry to submit a report about this situation. Prepare an Incident Report in MEMO format to the Education Secretary, Mr. Fazlur Rahman about the delay in Physics book delivery.Outline the reasons behind the incident and offer several recommendations to fix this, so this does not happen again. ALSO suggest other measures your company should take to improve the performance of Elite PUBLISHING Ltd