Incorrect Question 4 0/1 pts If engineers from Harley-Davidson observe riders at one of the major motorcycle events such as the annual rally in Sturgis, South Dakota, or European Bike Week to find out how riders use various product features, they are engaging in of the observation phase of design thinking. as part consumer spying O statistical research on-site probing O ethnography O interviewing Incorrect Question 8 For price discrimination to work, O competitors must be able to undersell the firm in the higher-price segment 0/1 pts members in the lower-price segment must be able to resell the product to the higher- price segment the extra revenue derived from price discrimination must not exceed the cost of segmenting and policing the market the market must be segmentable and the segments must show similar intensities of demand O the practice must not breed customer resentment and ill will