Incorrect Section External Communication SHI Write a response to a critical message from a customer Which of the following is likely to be in a response to a customer complaint letter about another customer's car hitting hers in the parking lot? Please contact your insurance company We are so sorry but you need to be more careful in these busy fots. Directional arrows will be painted on the parking lot by the end of the month Do you know who hit you so we can call them? Incorrect The project manager finished the first of four projects for Lilac Inc. How should the lessons learned report be shared to other teams? Section Using the Right Communication Channel SI Determine the appropriate communication channel for a Specific type of message IMs to all team members a corporate wiki a blog on this. Incorrect Section Internal Emails and Memos Emails and memos are very similar. What are the two main differences between the two types of communication? The format of the "lo" line and the date are different on a memo than an Ski Identify key features of the structure and format of memos email The signature line in an email is from the email software versus a memo where the full name is spelled out. The body is developed more in an email than an a memo. Previous Incorrect Section Internat Emails and Memos Skill Write an internal email Antonella has been writing emails since elementary school. What should she pay special attention to in a way that maybe she did not when she was younger? Separating email ids by the "to" and "cc" lines, a helpful subject line, a greeting line and special attention to her signature name and details. Using the BCC line for everyone's confidentiality, a subject line of at least five words, and special attention to her full name in the signature... including middle name for professionalism. Using the "to" line for the vendor, and the "cc" line for everyone in the company who may use the new software and saying "sincerely rather than yours truly