1. Increasing capacity at an operation just before a bottleneck operation will improve the output of the entire process.
   1. True
   2. False
2. Compared to a single channel system with exponential service time, a single channel system with a constant service time (i.e., automation) causes a reduction of 50 percent of the average number of customers waiting in the line.
   1. True
   2. False
3. The goal of queuing analysis is to balance the cost of providing a level of service capacity with the possible loss of business due to customers leaving the line or refusing to wait.
   1. True
   2. False

4. The quality loss function indicates that costs related to poor quality are negligible when the product is within acceptable specification limits.
   1. True
   2. False
5. The center-of-gravity method works well for finding multiple distribution points.
   1. True
   2. False