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Question $10/15$

Sam is an IT manager. A new process requires staff to log off their computers at the end of their shift so software can update. Some staff are turning the computers off instead, leaving several computers without critical updates. As a result, Sam has to deal with help requests that take him away from other duties.

What should Sam do$?$ Select all that apply.

Tell the staff who aren't following the process that they'll be written up

Let team supervisors know which team members aren't following the process

Ask team supervisors to ensure each team member understands the importance of the new process

Send out an email every evening reminding staff to log out but not turn off their computers

Stay after his shift to make sure all the computers are on

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