Indicate whether the following statements are True or False by ticking in the relevant column:

Statement True? False?

a$.$ As long as you make sure the client understands

over the phone, you do not have to follow up in

writing $($US$119509$ SO$3$ AC$3)$

b$.$ It is important to follow$-$up with the referral agency in

case they have not helped your client and the matter

need to be taken further $($US$119509$ SO$4$ AC$4,$ AC$5)$

c$.$ The Basic Conditions of Employment Act sets up the

CCMA $($US$13948$ SO$1$ AC$1)$

d$.$ One of the areas for negotiation of lower

management would be sorting out daily routines and

shifts $($US$13948$ SO$1$ AC$2)$

e$.$ The first step in negotiating is to know yourself and

the other party $/$ parties $($US$13948$ SO$2$ AC$1)$

f$.$ A good negotiator will never compromise but will not

close without achieving his preferred outcomes

$($US$13948$ SO$3$ AC$8,$ AC$11,$ AC$12)$

g$.$ Realistically, in most negotiations, both parties may

feel that they have $$won$$ something but perhaps not

as much as they would have liked $($US$13948$ SO$4$

AC$3)$