Individual Activity for Exercise 10A Now that you understand how to properly create a SIPOC, your tasks for this exercise are to do two things: 1. Identify the key process for your business. This should be the primary process in your business designed to completely fulfill your customers' requirements for your products and/or services. In the pizza business example, the process might be described as the "pizza customer fulfillment process". This process is clearly intended to describe the tasks the pizza business must perform effectively to fully meet the customer's criteria for choosing their business for pizza purchases. Understanding and properly managing the customer fulfillment process is essential to becoming a successful business. 2. Once you have identified the customer fulfillment process for your type of business, then complete the more detailed description of that process in SIPOC format using the template on the next page. O -\f