Individual Case Analysis:

a$.$ Students analyze the chosen case individually, applying relevant organizational behavior theories discussed in class.

b$.$ Components of the analysis may include:

i$.$ Identification and explanation of key issues.

ii$.$ Application of specific theories to analyze behaviors and motivation

iii. Recommendations for addressing challenges or improving the situation.

Author$($s$)$: Tharyinthran Bathmanaxan.

Introduction

Your day to$-$day work life will be more stressful if your workplace is toxic. Everybody experiences terrible work days or even a month. Managers press employees to work ori specific projects. There is a breakdown in communication between management and employees, and so on Numerous difficulties indicate a toxic workplace. Absence of acknowledgment, partiality, unfortunate correspondence, medding, and high turnover are a couple of reasons that cause a bumout work culture. Bad leadership, inadequate management abilities, a looser code of conduct, and a lack of communication are additional components of workplace toxicity. These issues are dealt with daily in a hostile workplace. Conflict, low morale, excessive tension, low outcomes, illness, high employee turnover, and even abusive behavior are all possible outcomes. A harmful work environment characterizes contention, where individual issues likewise influence efficiency. It is accepted that poisonous managers who lack credibility and leadership abilities are to blame for toxic workplaces. Everyone around a toxic employee is affected, and when they spread negativity at work, other employees are more likely to take frequent sick days, be less productive, and feel stressed. The goals of these individuals are to maintain power, wealth, or special status, as well as to divert attention from their misdeeds and shortcomings at work.

Case Scenario

A well$-$known Technical support company ABC is located in Syberiava, Malaysia. This company is well known for its IT technical support and events. It supports Olympic Games too. This company offers technical support for other clients worldwide. The operation hours will be $24$ hours. There are people from different countries working in this organization. One of the main reasons why this organization became toxic is the biased character that the manager has. The manager will always support and help only her fayqurite person in the workplace. Their fayourite person is the person closest to her and the lick manager's boot type of person. The staff will make drinks, purchase food, or purchase whatever memento to appease the manager. Anyone who doesn't follow this will see as a lousy employee and unappreciated. There is no room for mistakes, which is another factor contributing to the toxic environment at work. There is pressure on every employee to perform flawlessly. Employees are disciplined if even a slight error occurs. The manager won't call the employee and talk to the employee personally, but she will shout on the floor and humiliate the employee in front of others. It makes the affected employee demotivated and will feel like harming the manager for her action. As a manager, she should always call the person who makes a mistake personally in her room and advice and guide accordingly. The manager should be able to manage the emotion in the workplace.

Furthermore, there is no support for employee growth and appreciation. The manager does not acknowledge or appreciate the employee who has achieved the target or the objective. The management won't even write the successful staff a written compliment. Since the boss does not value the employee's efforts, they are unmotivated to work and underperform, which leads to a decline in production day by day. The worker starts looking for employment elsewhere since they feel their manager doesn't value them enough. At that particular period, there was a high rate of turnover, which cost the business significantly. Other than that, the employee also frequently

feels gaslighted. The management always places the blame for any errors on the employed. the manager will be smart enough to manipulate and blame the employee for the mistake.

The employee will experience gaslighting as well as blind faith in the manager and remorse for the error. Every employee eventually began to see how the manager was deceiving and gaslightiog them. Because the employee was accused and made to feel like it was their fault, they feel demotivated. The upper$-$level management began looking at this issue when there were a lot of turnovers in the company and a significant loss. They start investigating the situation and determining the primary causes of the high turnover. The management begins conducting exit interviews with every employee quitting the company. They start by requesting an explanation from the departing employee. The same response was given by each departing worker, which was attributed to the manager's disposition. The management then begins observing th