Question: INDUSTRIAL ENGINEERING CHAPTER 2 TOTAL QUALITY MANAGEMENT 2. Nirwana Electric Generators received many complaints as in Table Q2.2 from its major client, Ken Station, regarding

INDUSTRIAL ENGINEERING

CHAPTER 2 TOTAL QUALITY MANAGEMENT

2. Nirwana Electric Generators received many complaints as in Table Q2.2 from its major client, Ken Station, regarding the quality of home generators shipment. The plant manager is decided to collect information on defective shipments through a form which could be completed by the clients/customers during the arrival of the shipments. Below are the summary of the defective shipments over 10 weeks. Table Q2.2: Customer complaints a) Develop a scatter diagram using the total number of shipments and number of defective shipments. Explain if there is any relationship. b) Develop a Pareto chart for the type of defects that have occurred. c) Draw a fish-bone diagram showing the possible causes of the defective shipments

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