Ineffective

$2$ Slightly Effective

$3$ Moderately Effective

$4$ Very Effective

$5$ Highly Effective

I know, it's been terrible, but customer service has done a great job of responding to customers.

$1$

$2$

$3$

$4$

$5$

I$\text{'}$m aware of those issues, but I$\text{'}$m having one$-$on$-$ones with my team to find out what went wrong.

$1$

$2$

$3$

$4$

Customers always find something to be unhappy about post$-$launch, I$\text{'}$m sure things will settle down in a few weeks.

$1$

$2$

$3$

$4$

$5$

$1$

$2$

$3$

$4$

$5$

I am aware of those issues and I have scheduled a post implementation review with my team.

$1$

$2$

$3$

$4$

$5$