Question: Informal communication channels are those that develop outside the formal structure and do not follow the chain of command. The most common is the grapevine

Informal communication channels are those that develop outside the formal structure and do not follow the chain of command. The most common is the grapevine which is the unofficial communication system of the informal organization, a network of gossip and rumor of what is called "employee language." Why managers should be aware about it? What they should do?

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