Information for project management course:

Accent Industries, a U.S.-based consumer goods company, manufactures products for direct shipment to retailers worldwide. This companys strategy is to excel across various operational aspects of service by being the industry leader in price, service, and convenience. Accent has developed a set of organizational objectives that it believes are critical to worldwide success. These objectives include being a low-cost producer, providing the highest quality to customers, and offering the best customer service, delivery, and responsiveness in the industry. The company has also developed a set of purchasing and supply chain performance measures that it believes directly support its organizational directives. Accent relies on a wide range of purchasing and supply chain measures that relate directly to the companys corporate objectives. A sample of the more critical measures (five categories) includes the following:

Quality

• Supplier defects in PPM
• Internal manufacturing defects in PPM
• Internal process capability
• Damage
• Number and cost of warranty claims

Price/Cost

• Actual price to market price comparisons
• Price/cost reductions
• Tooling cost management
• Transportation cost management

Cycle Times

• New-product development cycle time

Delivery and Service

• Supplier on-time delivery

Inventory/Forecasting

• Total inventory dollar value over time
• Raw material, work-in-process, and finished-goods inventory turns
• Forecast accuracy

Question to answer:

Based on Accents business characteristics and objectives, add at least three more categories of performance to cover suppliers, customers and operations. Further, provide at least three performance metrics for each category. Explain a definition and importance of the category and metrics.