Question: Information p Flag question Scenario C At Apple Inc. e-commerce sales are highly important because e-commerce is more cost effective compared to sales via Apple

Information p Flag question Scenario C At Apple

Information p Flag question Scenario C At Apple Inc. e-commerce sales are highly important because e-commerce is more cost effective compared to sales via Apple Store. This enabled Apple a greater level of market penetration into Asia in general and China in particular. This is because selling in this geographical market would not involve massive expenses and this cost advantage can be passed to customers to increase the overall appeal of offers. In addition to their products made of high-quality components they get from trusted suppliers, Apple is famous for offering exceptional customer services. Apple hire sales assistants who are trained and polite young males and females who are technically savvy and happy to demonstrate product features and capabilities. Post-purchase customer service is also impressive with unique iPhone trade-in programs that allow iPhone users to upgrade their phone to newer models with additional payment. Apple adopted SAP ERP (a full implementation including all modules) to handle their complex processes. For example, they rely on SAP to automatically record their e-commerce sales transactions, generate financial reports, and compare their sales performance at product, regton and country levels. Question 30 Not yet answered Marked out of 15.00 p Flag question a. In scenario C identify 3 distinct primary activities, and 2 distinct support activities. For each activity, identify from the text one matching business process activity. For example, in the case of McDonald's a Primary Activity, would be an "Inbound Logistics" value chain activity, and "buying meat" is a matching business process activity. (10 points) b. Consider Apple has this new requirement: "they would like to automatically create a purchase requisition to their purchasing department in California to buy screens from Japan whenever the inventory level of screens goes down to 1000 in their factory in China." Is this currently feasible within their current IS? Briefly justify from the case. (4 points)

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