Information System Management: $($Please provide answers together with rationale in great details.$)$ Here are the questions: $(1)$What is the value that customers believe they are receiving from eLoanDocs? $(2)$ Is convincing customers to adopt a cloud$-$based solution to their document delivery problems actually a damaging move to eLoanDocs and their value proposition in the long term? $($Please refer to Case Study Chapter $3"$ eLoanDocs: Riding the Tide of Technology without Wiping Out" from Information Systems for Managers With Cases Textbook by Gabriele Piccoli and Federico Pigni$).$ If needed,You can google to find this case study and the textbook online.