Information technology is a broad field that covers all functions and processes relating to computers or technology in an organisation. It is often used to refer to computers and networks, but it encompasses an enormous scope of work that handles technological problems in companies, institutions, or any other organisations that manage information. Information technology includes all aspects of sharing information over a variety of networks. Information technology has gone through many breakthroughs and advancements over the last couple of years and has infiltrated every part of our daily lives. The business world finds itself relying heavily on information technology to keep critical operations and projects running smoothly. Educational institutions are utilising information technology to create alternative learning pathways through digital technologies and online educator resources. Video calls, file sharing, remote access to a learning centre, and platforms enable students and teachers of all age groups to cooperate and ensure that interruption to education is as limited as possible. The shift to remote working requires commitment and investment from everyone in the company. Employers will need to ensure remote workers are on the same page and have the right technology and collaboration tools for reliable, scalable, and flexible work (connected information systems, cloud computing, communication applications, etc.). Modern hospitals and healthcare facilities have digital tools and information technology everywhere. Information technology has played a huge role in making this global pandemic more bearable. All resources need to be realigned and focused on primary services and products that will keep the business afloat through the economic crisis. Businesses and people have embraced everything information technology offers and utilised it to maintain a sense of normality during these uncertain times.

QUESTION 5 (20 Marks) The article emphasises that the business world finds itself relying heavily on information technology to keep critical operations and projects running smoothly. Discuss the advantages of utilising information technology in managerial decision-making and provide TWO (2) positive effects of information technology on society.