Information Technology $($Model $1)$

The entire sales cycle from lead generation to close of sale and after$-$sales service that can be facilitateavy using CRM is referred as:

$\backslash$table$[[$A$)$ Sales force automation,$\backslash$table$[[$B$)$ Customer data$],[$collection$]],$C$)$ Customer data analysis,$\backslash$table$[[$D$)$ Source data$],[$automation$]]]]$

Common applications which would be integrated in a CRM system include EXCEPT:

$\backslash$table$[[$A$)$ Customer data collection,$\backslash$table$[[$B$)$ Customer data$],[$analysis$]],$C$)$ Sales force automation,$\backslash$table$[[$D$)$ Source data$],[$automation$]]]]$

Applications that are offered by vendors and provide excellent functionality within their area of application are known as:

$\backslash$table$[[\backslash$table$[[$A$)$ General purpose$],[$applications$]],\backslash$table$[[$B$)$ Specific purpose$],[$applications$]],\backslash$table$[[$C$)$ Customized$],[$applications$]],\backslash$table$[[$D$)$ Best$-$of$-$breed$],[$applications$]]]]$

The ESs that cover sourcing, contract management, supplier collaboration and procurement are known as:

$\backslash$table$[[\backslash$table$[[$A$)$ Supply chain$],[$management systems$],[($SCMs$).]],\backslash$table$[[$B$)$ Customer$],[$relationship$],[$management $($CRM$)],[$systems$.]],\backslash$table$[[$C$)$ Enterprise resource$],[$planning $($ERP$)$ systems.$]],\backslash$table$[[$D$)$ Supplier$],[$relationship$],[$management $($SRM$)],[$systems$.]]]]$

Logistics that is used to describe the activity of moving materials out to customers is referred to as:

A$)$ Inbound logistics

B$)$ Outbound logistics

C$)$ 'Downstream' or output

D$)$ None of these

side activities

choices is correct

A system that consists of a series of activities that moves materials from suppliers, through the organization to customers is known as:

$\backslash$table$[[\backslash$table$[[$A$)$ Supply chain$],[$management systems$],[($SCMs$).]],\backslash$table$[[$B$)$ Customer$],[$relationship$],[$management $($CRM$)],[$systems$.]],\backslash$table$[[$C$)$ Enterprise resource$],[$planning $($ERP$)$ systems.$]],\backslash$table$[[$D$)$ Supplier$],[$relationship$],[$management $($SRM$)],[$systems$.]]]]$

The captured data that allow the categorization and targeting of customers according to criteria set by the firm are known as:

$\backslash$table$[[$A$)$ Sales force automation,$\backslash$table$[[$B$)$ Customer data$],[$collection$]],$C$)$ Customer data analysis,$\backslash$table$[[$D$)$ Source data$],[$automation$]]]]$

Systems that are used for the tasks involved in the daily running of a business and are sometimes described as mission$-$critical or strategic information systems include:

$\backslash$table$[[$A$)$ Decision Support System,$\backslash$table$[[$B$)$ Transaction$],[$processing systems$],[($TPSs$).]],\backslash$table$[[$C$)$ Executive Information$],[$System $($EIS$)]],$D$)$ Expert Systems$]]$

Systems that attempt to alleviate the problems caused by paper$-$based systems, and convert documents $($and images$)$ into a digital format are known as:

$\backslash$table$[[\backslash$table$[[$A$)$ Workflow management$],[$systems $($WFMS$)]],\backslash$table$[[$B$)$ Document$],[$imaging processing$],[($DIP$)]],\backslash$table$[[$C$)$ Transaction processing$],[$systems $($TPSs$).]],\backslash$table$[[$D$)$ Process control$],[$systems$]]]]$

Systems that are providing feedback on organizational activities and supporting managerial decision making are known as:

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Model $1$

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